About Us
We are a family business that focuses on service and value for money. Our retention rate reflects our commitment to our clients, some of whom have been with us for over 30 years.
We are a family business that focuses on service and value for money. Our retention rate reflects our commitment to our clients, some of whom have been with us for over 30 years.
We work as a team. We are committed to working in partnership with our clients and insurers and maintaining our independent status.
We invest in our people, ensuring that they have the infrastructure and support they need to fulfil their own potential and, at the same time, develop new skills.
We have immediate and direct access to the key decision makers in 150 Insurers and Underwriters at Lloyds of London giving AIM leverage and therefore our clients’ choice and peace of mind.
Our business is focused on niche areas for good reason. We do not pretend to be all things to all people although we do pride ourselves on our knowledge of our chosen sectors. We continually maintain a watching brief over the issues faced by clients in those sectors. Our strategic partners complement our team and provide a wider range of added value services, knowledge, and expertise
AIM is committed to providing a world class customer experience where our team play a critical role. Our people embrace our culture, in which they thrive and develop. We encourage positive thinking, innovation, professionalism, and respect. We enjoy what we do. We work as a team
If you are unhappy with our service we have a complaints procedure, please email [email protected]. You may be able to refer a complaint to the Financial Ombudsman Service (FOS) if you are unhappy with how we deal with your complaint. The FOS website is www.financial-ombudsman.org.uk European Commission Online Dispute Resolution (ODR) platform (Consumers) If you purchased your insurance online and are unhappy with the product or service you received, you can use the European Commission Online Dispute Resolution (ODR) Service to make a complaint. To visit the ODR service platform, visit: https://ec.europa.eu/odr
© 2023 All rights reserved | AIM, AIM MultiMedia, AIM Schemes and Affinities and AIM Risk Services are trading names of AIM Risk Services Ltd. Registered in England No. 08242449. Registered Office – Hallings Hatch, Parkgate Road, Newdigate, Dorking, England RH5 5DY.
AIM Risk Services Ltd is an Appointed Representative of James Hallam Limited which is authorised and regulated by the Financial Conduct Authority FRN 134435 | Built by DAVETREAGUST